What 35 Porta Potty Rental Calls Taught Us
We reviewed 35 recorded rental calls from 2026, removed names, numbers and addresses, and counted what renters actually ask.
What do renters order?
Most renters order units for an event. Of 35 calls, 24 were events and parties, 6 were construction or remodels, 5 asked about restroom trailers and 5 asked for accessible units. 10 callers asked about budget or a discount before booking.
Sample: 35 recorded calls, 2026, company-wide, anonymized.
What exactly do people ask?
People ask in plain words: whether code enforcement requires a unit, what happens if Thursday's forecast is all thunderstorms, whether anyone can see inside at night, what "standard" even means, and whether a company will actually call back. We answer each one on this site.
“The codes enforcement requires that I have a porta potty there for the workers.”
“What happens if we get to like Thursday, and the forecast looks like it's thunderstorms all weekend?”
“But you can't see inside of them at night, right?”
“I don't want to pay that much for one day.”
“Everybody's telling me they're going to get back to me, but they never do.”
“I don't know what standard means.”
“We wanted the one that flushes, so I think that's the deluxe one.”
“I need maybe about 20–30 restrooms for the big party.”
“Are they bigger than the handicapped units?”
“We just need to have the trailer not locked up… in case we have to move it like 10 feet.”
“I just wanted to know what your basic rental fee is for a porta potty per month.”
“They come stocked with toilet paper or whatever, right?”
What did we change because of these calls?
We made five changes because of these calls. We give a yes or no on your date during the first call, put the weather policy on every quote, add night lighting as a checkbox on evening events, keep a cancellation list with text alerts for sold-out dates, and put the 28-day cycle and removal fee at the top of every jobsite quote.
Method: 35 recorded calls from 2026 were reviewed by our team. Names, numbers, emails, card details and addresses were removed before counting. Categories follow the main request in each call, and quotes are verbatim with light trimming.
Written by the Scott Rental Works dispatch team: the people who schedule, deliver, service and pick up our units from 2201 34th St in Lubbock.
We checked these facts against OSHA, the International Plumbing Code, the 2010 ADA Standards, PSAI guidance, manufacturer spec sheets, NWS Lubbock climate normals and City of Lubbock pages. Last reviewed .
Related questions
Every question below was asked on a real rental call. The short answer comes first, then the conditions that change it.
Will someone actually call me back?
Yes, within 30 minutes during business hours. If we can't make your date, we say so on the first call instead of leaving you on hold. One caller told us everybody else promised a callback and never made it.
What if the weather forecast turns bad?
Cancel free up to 24 hours before drop-off. For a Saturday event, that's Thursday by 3 PM. If storms or a dust event threaten, call and we'll move your date instead of cancelling. Weather isn't your fault, and we don't charge for it.
Can people see inside at night?
Standard and deluxe units have a translucent roof that lights them by day, but no electric lights. For evening events we add stick-on battery lights inside each unit. Restroom trailers have built-in lighting and work with a generator.
What does a standard porta potty mean?
A standard unit is the regular single-stall porta potty: toilet seat, urinal, holding tank, toilet paper and hand sanitizer. No flush, no sink, no hookups. It's right for jobsites, car shows, field days and casual parties.
What if you're sold out on my date?
We'll check for cancellations and put you on a callback list right then. You'll get a text if a unit frees up. We'll also tell you the nearest open date, or offer a standard unit if the deluxe is gone.
Get an itemized quote
Six fields. You get one line each for the unit, dates, delivery, pickup, servicing and fees. If we can't hit your date, we'll tell you on the first call so you aren't left waiting for a callback.
- Free cancellation up to 24 hours before drop-off
- Weather call? We move your date, no charge
- Delivered pumped, sanitized and stocked